The retail sector has evolved rapidly in recent years, heralding a shift towards more holistic experiences in which the transaction is often secondary. Our hospitality and leisure expertise naturally informs our work in retail, underlining our belief that good customer experience comes from a combination of environment, operations and service. We have applied this approach in a wide variety of contexts, from local shops selling farmers’ produce to globally recognised brands including Fortnum and Mason. Our retail work has extended to the reimagining of London’s two preeminent public markets, Old Spitalfields Market and Borough Market.